We want you to feel confident in every purchase. Please review the following conditions before requesting a return or exchange.
Eligible Returns
Eligible items may be returned within 14 days of delivery for an exchange or store credit.
Items must be new, unworn, unwashed and in their original condition, with tags attached. Items with stains, odors, pet hair or damage cannot be accepted.
Final Sale Items
Sale items, grab bags, clearance items and gift cards are final sale and cannot be returned. Custom-made Diamond Style pieces are also final sale, as explained in our Shipping Policy.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 5 days of receipt. Because some products ship directly from trusted suppliers, these issues are handled on a case-by-case basis.
Exchanges & Store Credit
If the item you'd like is unavailable, we will issue store credit. Store credit is valid for 30 days from the date it is issued.
How to Request a Return
Please contact us using our contact form or WhatsApp to request an exchange or store credit. We monitor messages daily and aim to respond within 48 hours.
Return Shipping
Customers are responsible for return shipping costs unless an item is defective or incorrect. We recommend choosing a carrier that provides tracking.
Refunds
At this time, eligible returns are for exchange or store credit only.
